Overview of services provided by the Embassy
Consular staff can assist Australians overseas in accordance with the Australian Consular Service Charter.
The Australian Department of Foreign Affairs and Trade maintains a 24/7 Consular Emergency Centre and you can always contact a consular officer if you are in urgent need of assistance.
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If you need immediate assistance, you can call the Consular Emergency Centre on +61 2 6261 3305 from overseas or 1300 555 135 from within Australia.
What we can do
Each case is unique and our assistance will depend on the circumstances and availability of consular resources. We may be able to:
- issue replacement passports and travel documents for a fee
- provide details of local doctors and hospitals in a medical emergency
- if you are the victim of a serious assault or other crime, provide appropriate help, including details of local lawyers and details of interpreters
- if you are arrested, visit or contact you to check on your welfare, provide details of local lawyers and details of interpreters if required and do what we can to see you are treated fairly under the laws of the country in which you have been arrested
- provide advice and support in a wide range of other cases including the death of relatives overseas, missing persons and kidnappings
- if you agree, we will contact friends or family on your behalf. In some circumstances we may contact your friends or family where we have been unable to get your consent
- make special arrangements in cases of international terrorism, civil disturbances and natural disasters (fees may apply)
- enable you to vote in Australian federal and some state elections while overseas
- provide some notarial services, including witnessing and authenticating documents and administering oaths and affirmations (fees apply)
- provide small emergency loans in exceptional situations (you may be required to surrender your passport and you may not be issued with a replacement until the debt is repaid).
What we cannot do
There are a range of tasks which are outside the consular role or which we do not provide for policy reasons. These include:
- guarantee your safety and security in another country or make your travel arrangements
- give you legal advice, interpret or translate documents, though we may provide details of local lawyers and translators
- intervene in another country's court proceedings or legal matters including employment disputes, commercial disputes, criminal cases and family law matters or child custody disputes
- carry out searches for missing people, which is the responsibility of local authorities
- investigate crimes or deaths overseas, which is the responsibility of local authorities
- get you out of prison or prevent you from being deported
- get you better treatment in prison than local prisoners, although we may raise welfare concerns with local authorities
- post bail or pay your fines or legal expenses
- enforce an Australian or any other custody agreement overseas or compel a country to decide a custody case
- pay for medical or psychiatric services or medications
- pay your pension or social security benefits
- arrange visas, licences, work or residency permits for other countries
- intervene in immigration, customs or quarantine matters in other countries, or
- store lost property.
We welcome your comments on our services, to help us to identify areas that need improvement or where changes would make sense. Sharing your experiences may also help other Australians avoid difficulties overseas and appreciate what level of assistance can be provided. You can comment on our services by:
- sending an email to [email protected] or
- writing to us at:
First Assistant Secretary
Consular and Crisis Management Division
Department of Foreign Affairs and Trade
RG Casey Building
BARTON ACT 0221
If you are dissatisfied with the response you receive from DFAT, you can contact the Commonwealth Ombudsman's Office in Australia.
The range of, and requirements for, notarial services are varied. It is the client’s responsibility to know which service he/she requires.
DFAT does not provide legal advice and the onus is on the client to present documents in the correct form and provide the correct instructions for witnessing any signatures on the documents.
The Embassy is staffed with consular and diplomatic officers, who are authorised to perform notarial services under the following legislative guidelines:
Consular Fees Act 1955
Oaths Act 1900
Statutory Declaration Act 1959 (approved witness list from Australian Attorney General's Department)
This is the list of notarial services and acts that can be performed at the Australian Embassy in Copenhagen. A more detailed description of what these entail are on our dedicated Notarial page.
- Witnessing and taking of affidavits, oaths or affirmations.
- Witnessing Commonwealth and State statutory declarations
- Witnessing applications forms for, and issuing of, Certificates of No Impediment (CNI)
- Witnessing notices of intended marriage
- Performing legalisation of signatures and/or seals through either an authentication or an apostille
- Certifying true copies of documents or photographs
- Witnessing the signing of Australian forms (where permitted by Australian laws)
- Performing legalisation of signatures and/or seals through either an authentication or an apostillle
- Assisting with Land Transfer, property sales and mortgage documents