Australian Embassy
Germany
Germany

Medical Services and Support Organisations

              Medical Services and Support Organisations

 

The names and contact details of medical services and support organisations in Germany appearing below have been compiled by the Department of Foreign Affairs and Trade (DFAT) from publicly available information. DFAT does not endorse any of the organistations appearing on this list, provides no guarantees as to its currency and does not accept any liability.

 

                          Finding a doctor or hospital in Germany

Please note that not all of the websites and resources are in English. Most browsers offer auto translations of websites. 

Practices usually operate Monday - Friday in Germany. For urgent medical assistance, please visit your nearest hospital or dial 112. If you need medical help outside of standard consulting hours, you can visit an on-call practice or request for an on-call doctor to visit you at home. Please call 116 117 for assistance when required. 

 

Doctors and non-emergency medical advice
Overview of hospitals in Germany
Other resources
  • Your health insurance provider
  • Commercial apps, such as jameda or doctolib

 

                  Mental Health Support - Australian resources 

 

Lifeline - please call the Embassy if you are an Australian citizen and wish to speak with a Lifeline counsellor.

Beyond Blue - please call the Embassy if you are an Australian citizen and wish to speak with Beyond Blue counsellor.

Head to Health - a Federal Government platform that provides a directory of Australia’s most trusted mental health organisations.

 

                    Mental Health Support - German resources 

 

  1. THROUGH GERMAN HEALTH INSURANCE

If you have German health insurance, there are some ways to get counselling or a therapy covered by the insurance. Please see our step-by-step guide below for further information or visit www.kbv.de.

  1. THROUGH PRIVATE THERAPISTS

If you are privately insured or willing to pay out of pocket, you can contact therapists with a private practice. Waiting periods for appointments are usually shorter, however, prices for private counselling sessions can vary between approx. 80-150€ per session.

  1. THROUGH LOCAL ORGANISATIONS

Should you need general information or guidance or situation specific support (e.g. as a victim of a crime), you can contact local support organisations that offer mental health services. Their support is often free of charge and easy to access. Please check our list of German support organisations or contact us for city specific contacts.

 

 

                                 Support Organisations in Germany

Weißer Ring e.V. – Victim Support Organisation

 

Contact when: you have become the victim of a crime committed in Germany

WEISSER RING e. V. (weisser-ring.de)

Branches all over Germany, donation-based organisation, support often available in several languages

Heimwegtelefon e.V. Contact when: You are walking home at night, feel uncomfortable and want someone to accompany you on the phone

Heimwegtelefon e.V.

Support predominantly in German

Malteser Contact when: you are experiencing homelessness, require bereavement support, require medical treatment without insurance Malteser in Deutschland

Most support is offered in German
Krisenchat Contact when: you are experiencing a personal crisis

krisenchat | 24/7 Krisenberatung per Chat

Service available to young adults under 25 years, chat

Support in several languages including English

Info-Telefon Depression Contact when: You are dealing with depression and need general information and guidance

Info-Telefon Depression - Stiftung Deutsche Depressionshilfe (deutsche-depressionshilfe.de)

 

Support in German, toll-free number

Frauenkrisentelefon (Women in Crisis Hotline) Contact when: you are a woman in a difficult situation, want to talk to someone and to get guidance/support

Startseite (frauenkrisentelefon.de)

Support is offered in different languages, including English

 

                                   Support Organisations in Berlin

Berliner Krisendienst - Berlin Crisis Support Contact when: You are in an acute crisis and need psychological support or guidance

Berliner Krisendienst | Wege aus der Krise: Das Hilfeangebot des Berliner Krisendienst (berliner-krisendienst.de)

24/7 hotline and personal support in 9 locations in Berlin, support available in several languages incl. English

Offene Tür e.V. Contact when: You are in an acute crisis and need psychological support (first consultation with a therapist is free, for follow up consultations an individual donation is recommended)

Startseite - Offene Tür Berlin (ot-berlin.de)

Donation-based NGO, one-on-one or couple consultations are offered in German

BIG e.V. Contact when: You are a woman and have become victim of domestic violence

Startseite | BIG e.V. (big-berlin.info)

Hotline and In-Person support, support available in several languages incl. English

Opferhilfe Berlin e.V. Contact when: You have become victim of a crime and require guidance or are a witness of a crime and want to be accompanied by someone in court

Opferhilfe Berlin e.V. - Hilfe für Opfer und ZeugInnen von Straftaten in Berlin (opferhilfe-berlin.de)

Donation-based NGO, support predominantly offered in German

Lara e.V. Contact when: You became a victim of sexualised violence against women and require support or counselling

Home (lara-berlin.de)

Donation-based NGO, support available in several languages, incl. English